These Terms and Conditions govern the provision of services by Digital Business As A Service (DBAAs) Ltd, a company registered in England and Wales, to clients who engage our IT managed services, web development, database management, and digital consulting solutions.
By engaging our services, placing an order, or entering into a service agreement with DBAAs Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all services provided by DBAAs Ltd unless specifically modified in writing through a separate service agreement.
These Terms and Conditions may be updated from time to time, and continued use of our services constitutes acceptance of any modifications. We will notify clients of significant changes to these terms through appropriate communication channels.
DBAAs Ltd provides comprehensive IT managed services designed to help businesses operate more efficiently through technology solutions. Our services encompass cloud infrastructure management, database optimization, web and mobile application development, cybersecurity solutions, and strategic IT consulting.
Our managed cloud services include infrastructure monitoring, performance optimization, security management, backup and disaster recovery, and technical support. We work with leading cloud platforms including Amazon Web Services, Microsoft Azure, and Google Cloud to deliver scalable and reliable solutions tailored to each client's requirements.
Our consulting services provide strategic guidance on technology adoption, digital transformation initiatives, cybersecurity planning, and IT infrastructure optimization. We work closely with clients to understand their business objectives and recommend solutions that deliver measurable value.
All services are provided in accordance with industry best practices and relevant technical standards. We maintain professional certifications and partnerships with technology vendors to ensure our team has access to the latest tools, training, and support resources.
We are committed to delivering high-quality services that meet agreed performance standards. Our service level agreements define specific metrics for availability, response times, and resolution targets to ensure consistent service delivery.
For managed services, we typically provide 99.9% uptime guarantees for critical systems, with monitoring and alerting systems in place to detect and respond to issues proactively. Response times for support requests vary based on the severity level, with critical issues receiving immediate attention and standard requests addressed within agreed timeframes.
Performance standards for development projects include adherence to project timelines, quality assurance testing, and delivery of solutions that meet specified requirements. We provide regular progress updates and involve clients in review and approval processes to ensure project outcomes align with expectations.
Service level performance is monitored continuously, and we provide regular reports on key metrics. Any service level shortfalls are addressed through our improvement processes and may result in service credits where specified in individual service agreements.
Successful service delivery requires active cooperation and participation from our clients. Clients are responsible for providing accurate information, timely feedback, and appropriate access to systems and resources necessary for service delivery.
For managed services, clients must provide administrative access to systems under management, maintain current contact information for key personnel, and notify us promptly of any changes to their environment or requirements. Clients are also responsible for maintaining appropriate licenses for software and services we manage on their behalf.
Clients must ensure that their use of our services complies with applicable laws and regulations, including data protection requirements, industry standards, and licensing terms for third-party software and services. Clients are responsible for maintaining appropriate security measures for their own systems and data.
Failure to meet client responsibilities may impact our ability to deliver services effectively and may result in delays, additional costs, or service limitations. We will work with clients to address any issues and maintain clear communication about requirements and expectations.
Our payment terms are designed to be fair and transparent, with clear invoicing procedures and flexible payment options to meet different client needs. Payment terms are typically 30 days from invoice date unless otherwise specified in individual service agreements.
Monthly recurring charges for managed services are billed in advance, while project-based work may be invoiced according to agreed milestones or upon completion. All invoices include detailed breakdowns of services provided and any additional charges incurred during the billing period.
Late payment charges may apply to overdue accounts, calculated at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts that are significantly overdue, though we will always attempt to resolve payment issues through communication before taking such action.
Clients may dispute invoice amounts within 30 days of receipt, and we will investigate all disputed charges promptly and fairly. Any undisputed portions of invoices remain due according to standard payment terms during dispute resolution processes
Intellectual property rights in relation to our services are clearly defined to protect both our proprietary methods and tools and our clients' legitimate interests in solutions developed specifically for their use.
DBAAs Ltd retains ownership of all proprietary methodologies, tools, templates, and general knowledge developed through our service delivery activities. This includes our monitoring systems, management processes, and any improvements or enhancements we develop to our service offerings.
Clients retain ownership of their data, content, and pre-existing intellectual property. We will not use client data or proprietary information for any purpose other than service delivery without explicit permission. All client information is treated as confidential and protected according to our data protection policies.
Any intellectual property developed collaboratively is subject to specific agreements that define ownership, usage rights, and commercialization arrangements. We aim to ensure that intellectual property arrangements support both effective service delivery and fair protection of all parties' interests
We are committed to maintaining the highest standards of confidentiality and data protection in all our client relationships. All client information, data, and business details are treated as strictly confidential and protected through comprehensive security measures and staff training.
Our data protection practices comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. We act as a data processor for client data and maintain appropriate technical and organizational measures to ensure data security and privacy.
Client data is processed only for the purposes of service delivery and in accordance with our Privacy Policy and Data Processing Agreement. We do not use client data for marketing purposes or share it with third parties except where necessary for service delivery or where required by law.
Data retention periods are defined based on legal requirements and business needs, with secure deletion procedures applied when data is no longer required. Clients have rights regarding their personal data including access, rectification, erasure, and portability, which we will facilitate in accordance with applicable law.
While we strive to deliver high-quality services and maintain appropriate professional standards, it is important to establish clear understanding of liability limitations and risk allocation between DBAAs Ltd and our clients.
Our liability for direct damages arising from service delivery is limited to the total amount paid by the client for the specific services giving rise to the claim in the 12 months preceding the incident. This limitation applies except where prohibited by law or in cases of fraud, willful misconduct, or gross negligence.
Clients are responsible for maintaining appropriate insurance coverage for their business operations and for implementing recommended security measures and business continuity procedures. We strongly recommend that clients maintain comprehensive cyber insurance and business interruption coverage.
Force majeure events including natural disasters, government actions, telecommunications failures, or other circumstances beyond our reasonable control may affect service delivery without creating liability for damages or delays.
Either party may terminate services in accordance with the notice periods and procedures specified in individual service agreements. We aim to ensure that termination processes are handled professionally and that clients can transition to alternative arrangements with minimal disruption.
Standard notice periods for ongoing managed services are typically 30 days for monthly services or 90 days for annual contracts, though specific terms may vary based on the nature and complexity of services provided. Development projects may have different termination provisions based on project timelines and milestones.
Clients remain responsible for payment of all charges incurred up to the effective termination date, including any early termination fees specified in service agreements. Outstanding obligations including confidentiality and data protection requirements continue beyond termination.
We reserve the right to terminate services immediately in cases of non-payment, breach of terms, or where continued service provision would pose legal or security risks. However, we will always attempt to resolve issues through communication before resorting to immediate termination.
We are committed to resolving any disputes or disagreements through constructive dialogue and professional mediation processes. Most issues can be resolved through direct communication between client and account management personnel.
For disputes that cannot be resolved through normal business discussions, we encourage the use of alternative dispute resolution methods including mediation or arbitration. These processes are typically faster and less costly than formal legal proceedings while maintaining confidentiality for all parties.
These Terms and Conditions are governed by English law, and any legal disputes will be subject to the exclusive jurisdiction of the English courts. However, we prefer to resolve disputes through alternative means wherever possible to maintain positive business relationships.
All communications regarding disputes will be treated confidentially, and we will make reasonable efforts to continue providing services during dispute resolution processes unless legal or practical considerations prevent this.
We recognize that extraordinary circumstances may occasionally impact our ability to deliver services according to standard schedules and performance levels. Force majeure events include natural disasters, government actions, telecommunications infrastructure failures, cyber attacks, pandemic restrictions, or other circumstances beyond our reasonable control.
In the event of force majeure circumstances, we will notify affected clients as soon as reasonably practicable and work to minimize service disruption through our business continuity procedures. These procedures include alternative working arrangements, backup systems, and contingency plans for critical services.
During force majeure events, performance standards and service level agreements may be temporarily suspended to the extent that circumstances prevent normal service delivery. We will resume normal service levels as soon as reasonably practicable and may provide service credits for extended disruptions where appropriate
Clients are encouraged to maintain their own business continuity plans that account for potential service disruptions and to communicate any critical requirements or constraints that should be prioritized during emergency situations.
These Terms and Conditions may be modified from time to time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated to clients with reasonable advance notice, typically 30 days before the changes take effect.
Minor administrative changes or clarifications may be made without individual notification, but updated terms will always be available on our website and through client account portals. Clients are encouraged to review terms periodically to stay informed of any modifications.
Continued use of our services after changes to these terms constitutes acceptance of the modifications. Clients who do not agree with changes may terminate services in accordance with standard termination procedures.
All official communications regarding these Terms and Conditions will be in English and provided through established business communication channels. We maintain records of all significant communications for reference and dispute resolution purposes.
For questions about these Terms and Conditions or any aspect of our services, clients can contact us through multiple channels designed to provide convenient access to appropriate support and information
Our registered office address is available upon request and will be provided in all formal communications and legal documents. We maintain professional standards for all client communications and aim to respond to inquiries promptly and comprehensively.
Emergency support for critical issues is available outside standard business hours through our monitoring systems and on-call support procedures. Clients with emergency support requirements will receive specific contact information and escalation procedures as part of their service agreements.
We welcome feedback on our services and terms, and regularly review our policies and procedures to ensure they continue to meet client needs and industry standards.
These Terms and Conditions are effective as of the date stated above and supersede all previous versions. This document represents the complete terms governing our service relationships unless modified by specific written agreements.
International House,
36-38 Cornhill, City of London
EC3V 3NG
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