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Amazing Thing Happen At DBaaS

If you are looking to work for a company which is making an actual difference and reaching new levels of great heights while still being attached to the ground, and where you get to enjoy the company of business savvy tech experts like yourself then DBaaS is your ultimate destination. The value DBaaS offer to its clients is access to skilled and dedicated professionals who are capable of and highly motivated to serve. In order to do so, it is essential that we first deliver to our people, which is mainly reflected by our organizational structure, policies, and procedures.

managed it support birmingham

We are hiring

Join DBaaS to enjoy a great work culture and a career that continually challenges you.

  • Recruitment Specialist – User Research Participants

    • Source potential research participants through professional networks, job boards, LinkedIn, referrals, and other relevant channels
    • Identify and engage professionals across various sectors, including business, finance, legal, and administrative roles
    • Screen candidates using structured questionnaires to confirm eligibility, suitability, and diversity requirements
    • Coordinate and schedule research sessions, including sending confirmations, reminders, and follow-ups
    • Manage cancellations, no-shows, and backup participants to ensure smooth delivery of research sessions
    • Maintain accurate participant databases, tracking sheets, and documentation for reporting and audit purposes
    • Provide regular updates on recruitment progress and flag risks or challenges proactively
    • Work closely with the Recruitment Lead and project team to meet strict timelines and recruitment targets
    • Ensure all recruitment activities comply with data protection, confidentiality, and inclusion standards

    What We’re Looking For

    • Previous experience in recruitment, HR, operations, project coordination, or talent sourcing
    • Strong organisational skills with high attention to detail
    • Excellent written and verbal communication skills
    • Ability to engage confidently with professionals from different industries and backgrounds
    • Comfortable managing multiple recruitment briefs simultaneously
    • Ability to follow structured screening criteria and work within defined processes
    • Proficiency in Excel, Google Sheets, or similar tracking and reporting tools

    Desirable

    • Experience recruiting participants for research, testing, or insight-based projects
    • Experience sourcing hard-to-reach or specialist professional audiences
    • Exposure to international recruitment or multi-country projects
    • Understanding of professional services, accounting, or business roles

    Location: Onsite / Hybrid

    Job Type: Full-time / Part-time / Temporary cum Contract

    Apply Now
    • Bid Writer

      The Bid Writer will develop, organize, and refine technical content for bids, proposals, manuals, and supporting documentation. Working closely with technical, sales, and project teams, the candidate will ensure that all submissions are accurate, compliant, and strategically aligned with tender requirements. This role directly contributes to securing new contracts through well‑structured, high‑impact proposals.

      Key Responsibilities

      • Research, draft, and edit bid responses, tenders, and proposals for IT projects across public and private sectors.
      • Collaborate with technical teams, sales, and project managers to gather accurate and relevant input.
      • Develop persuasive, compliant content tailored to public sector procurement standards.
      • Ensure all submissions meet tender specifications, evaluation criteria, and formatting requirements.
      • Manage multiple bids simultaneously, coordinating timelines and ensuring on‑time delivery.
      • Maintain and continuously improve a centralized bid library of reusable content.
      • Review and analyse RFPs, RFQs, ITTs, and other tender documents to extract key requirements.
      • Support presales activities, including solution documentation, pricing inputs, and technical write‑ups.

      Key Skills & Experience Essential

      • Proven experience in IT bid writing or proposal development.
      • Exceptional writing, editing, grammar, and document‑structuring skills.
      • Ability to manage multiple deadlines with strong project management discipline.
      • Skilled at translating complex technical concepts into clear, persuasive narratives.
      • Experience collaborating with cross‑functional teams in a fast‑paced environment.

      Desirable

      • Experience preparing bids for:
      • Cybersecurity
      • Cloud computing
      • SaaS solutions
      • IT infrastructure
      • Managed services
      • Familiarity with ITIL, PRINCE2, Agile methodologies.
      • APMP certification or similar proposal management credentials.
      • Exposure to pricing models, cost breakdowns, or commercial bid structures.
      • Strong understanding of UK public sector procurement processes.

      Qualifications

      • Strong background in Technical Writing and Technical Communication.
      • Experience producing technical documentation, manuals, and structured content.
      • Excellent organizational skills and meticulous attention to detail.
      • Ability to work independently and remotely with minimal supervision.
      • Prior experience in proposal or bid writing is advantageous.
      • Bachelor’s degree in a relevant field or equivalent professional experience.

      Experience:

      • Bid Writer: 2 years (Preferred)

      Location: Remote

      Job Type: Full-time / Part-time / Contract

      Apply Now
      • User Researcher

        Key Responsibilities

        • Plan, design, and conduct qualitative and quantitative user research across the product lifecycle
        • Select and apply appropriate research methods, including:
          • Moderated and unmoderated usability testing
          • In-depth interviews
          • Surveys and questionnaires
          • Contextual inquiry and remote research
        • Work with recruitment partners to define participant profiles, including:
          • Users with accessibility or assisted digital needs
          • Overseas users
          • Non-native English speakers and low-awareness users
        • Analyse research findings and translate insights into clear, actionable recommendations
        • Communicate insights effectively through reports, presentations, and workshops
        • Collaborate closely with designers and product teams to influence service design decisions
        • Ensure research practices align with GDS Service Standard, accessibility standards (WCAG), and ethical research principles
        • Advocate for user-centred design across the organisation

        Essential Skills & Experience

        • Proven experience as a User Researcher on digital products or services
        • Strong knowledge of user-centred design and research methodologies
        • Experience working in agile, multidisciplinary teams
        • Ability to research with diverse and hard-to-reach participants
        • Excellent analytical, communication, and stakeholder management skills
        • Understanding of accessibility, inclusion, and assisted digital needs
        • Experience producing clear research outputs for both technical and non-technical audiences

        Desirable Experience

        • Experience working with UK government departments or public sector organisations
        • Familiarity with GDS Service Manual and Service Standard
        • Experience researching complex, transactional services
        • Knowledge of data protection, GDPR, and ethical research practices

        What We Offer

        • Opportunity to work on impactful, user-focused digital services
        • Collaborative, inclusive working environment
        • Flexible working arrangements

        Location: Onsite / Hybrid

        Job Type: Full-time / Part-time / Contract

        Apply Now
        • Video editor

           

          Full Job description:

          Key Responsibilities:

          • Edit and assemble video content based on scripts and materials provided by the content team.
          • Enhance videos with transitions, effects, text overlays, and background music using Adobe Premiere Pro.
          • Ensure final output aligns with brand guidelines and project objectives.
          • Collaborate with content writers and designers to deliver high-quality visual content.
          • Manage and organize video assets for easy access and future use.

          Required Skills:

          • Proficiency in Adobe Premiere Pro.
          • Basic understanding of video editing techniques.
          • Ability to follow creative briefs and adapt to feedback.
          • Strong attention to detail and time management.

          Preferred Qualifications:

          • Portfolio or sample work demonstrating editing capabilities.
          • Candidates with less than 1 year of experience are encouraged to apply.

           

          Location: Onsite / Hybrid

          Job Type: Full-time / Part-time / Contract

          Apply Now
          • SEO executive

             

            Full Job description:

            This is a full-time on-site role for an SEO/SMM/Content Writer Specialist, located in Chennai. We are looking for a skilled and passionate SEO/SMO/Content Writer to join our dynamic team. As an SEO/SMO/Content Writer, you will be responsible for creating high-quality content while ensuring that the content is optimized for search engines and social media platforms. You will work closely with the marketing and content teams to develop strategies that drive traffic, increase engagement, and improve brand presence online.

            Qualifications

            • Proven experience in SEO, SMO, and content writing (2-3 years preferred).
            • Strong understanding of SEO and SMO best practices, algorithms, and content strategies.
            • Excellent writing, editing, and proofreading skills.
            • Experience using SEO tools like Google Analytics, SEMrush, Ahrefs, or similar.
            • Familiarity with social media platforms and their algorithms.
            • Ability to write for a wide range of industries and target audiences.
            • Strong communication skills and attention to detail.
            • Ability to work independently as well as part of a team.

             

            Location: Onsite / Hybrid

            Job Type: Full-time / Part-time / Contract

            Apply Now
            • Digital Marketing Campaign Specialist (Google Ads & Facebook Ads)

               

              Full Job description:

              We are a growing company looking for a driven and result-oriented Digital Marketing Campaign Specialist to join our team. If you’re passionate about running successful ad campaigns, driving sales, and optimizing ROI, this role is for you.

               

              Responsibilities

              • Plan, create, and manage high-performing Google Ads and Facebook Ads campaigns.
              • Monitor daily campaign performance and make real-time optimizations to maximize ROI.
              • Conduct keyword research, audience targeting, and competitor analysis.
              • Create compelling ad copies, visuals, and landing page suggestions to improve conversions.
              • Track, analyze, and report campaign performance metrics (CTR, CPC, ROAS, conversions, etc.).
              • Collaborate with the sales/marketing team to align campaigns with business goals.
              • Stay updated with the latest trends and best practices in paid advertising.

               

              Requirements

              • Minimum 1 year of proven experience managing successful Google Ads and Facebook Ads campaigns.
              • Demonstrated ability to drive measurable sales results through paid ads.
              • Strong knowledge of campaign setup, targeting, bidding strategies, and optimization.
              • Hands-on experience with analytics tools (Google Analytics, Meta Ads Manager, etc.).
              • Excellent analytical skills with the ability to interpret campaign data and make improvements.
              • Strong communication skills and creativity for ad copy and audience engagement.

               

              Preferred Skills

              • Experience with LinkedIn Ads, Instagram Ads, or other digital ad platforms.
              • Knowledge of SEO, email marketing, or funnel building.
              • Google Ads or Facebook Blueprint certification

               

              Location: Onsite / Hybrid

              Job Type: Full-time / Part-time / Contract

              Apply Now
              • Business Operation Analysts

                Mandatory and Skills must have in experience:

                • Strong understanding on business operations.
                • Create new methods to improve new business process
                • Proficient knowledge of working in Microsoft Excel and Microsoft 365
                • Basic understanding knowledge of working in IT Service Industry
                • Experience in providing administrative assistance
                • Excellent communication skills
                • Ability to work collaboratively in a team environment
                • Attention to detail and problem-solving abilities
                • Proficiency in Microsoft Office Suite
                • Develop a strategy to identify and evaluate tender opportunities aligned with the company's objectives and capabilities
                • Coordinate with various departments to gather the necessary information and documentation for the submission of tenders
                • Develop and submit compelling tender responses, ensuring that deadlines and project requirements are met
                • Communicate with clients and respond to queries during the tendering process
                • Analyse the tender results and provide feedback to the management for continuous improvement
                • Maintain close contact with project managers to ensure smooth project initiation, execution, and closure
                • Contribute to the definition of the scope, objectives, and deliverables of the project
                • Monitor the progress of the project and provide management and stakeholders with updates
                • Identification and mitigation of project risks and issues, and escalation thereof as necessary
                • Review and negotiate contract terms and conditions to ensure alignment with company goals and policies
                • Monitor contract performance and ensure contractual compliance
                • Responsible for amending, extending, and renewing contracts
                • Maintain accurate and up-to-date records of all contracts and related documents.
                • Process Improvement:
                • Establish and maintain standard operating procedures (SOPs) for the management of tenders and projects

                Nice to have skills:

                • Prepare and execute client workshops
                • Interface with clients to discover their business challenges
                • Perform quantitative and observational data analyses
                • Create and present client recommendations

                Qualifications

                • Good analytical, communication and quantitative skills
                • Demonstrated proficiency in MS Excel
                • Strong presentation and communication skills

                Location: Onsite / Hybrid

                Job Type: Full Time / Part Time / Contract

                Apply Now
                • Inside sales and Lead Generation

                  Job description of  Inside sales and Lead Generation 

                  The pre-sales executive will focus on customer needs, lead generation, and prospect management, as this role will garner and meet with potential clients. The pre-sales executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue. 

                  Responsibilities 

                  •   Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies  
                  •  Building business relationships with current and potential clients  
                  •  Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)  
                  •  Collaborating with sales and leadership to secure, retain, and grow accounts 
                  •  Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences. 
                  • Hands on selling experience of Product Engineering Services, IT Consulting Services and ERP services sales for EU (EMEA), APAC & USA Markets. 
                  •  Hands on selling experience on the Oracle Cloud, Oracle ERP, CRM services sales for EMEA, UK, APAC & USA Markets.  
                  •  Hands on selling experience of Application Developments, Web Services, eCommerce and IT Services such as Consulting, Managed, Cloud Computing, DevOps, Data Management, IaaS, PaaS and SaaS. 
                  • Hands on selling and Marketing Strategy – B2B, B2C ~ IT Sales, handling Cold calling; In-house calling, Inside sales, making multiple outbound calls to potential clients; Email Campaign; closing sales and working with the client through the closing process.  
                  •  Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, Zoho, CRM, Excel, etc.) of prospective client information. 

                  Nice to have Skills  

                  • Active Listening Skills.
                  • Having an Out-and-Out Product Knowledge.
                  • Show Empathy.
                  • Time Management.
                  • Good Communication Skills.
                  • Master Storytelling to Effectively Engage your Clients.
                  • Relationship Building Skills.
                  • Effective Usage of your CRM

                  Location: Remote / Hybrid

                  Job Type: Full-time / Part-time / Contract

                  Apply Now
                  • Graphic Designer

                    As a software development company, Digital Business as a Service ("DBaaS") aims to deliver applications for its clients to make their businesses more successful. 

                     

                    We are currently seeking a highly motivated, confident graphic designer who is a responsible team player with self-driven abilities and possesses strong, detailed skills in developing creative ideas and working in a fast-paced, fun, and exciting work environment and industry. An ideal candidate will create and inspire new concepts for client projects using a wide range of media. 

                     

                    Summary of Job Responsibilities 

                    • Work closely with the creative team to execute ideas. 

                    • Translate concepts into variable design concepts. 

                    • Research and keep abreast of emerging trends and practices. 

                    • Coordination of job production and timeline with team members to meet overall campaign deadlines. 

                    • Develop design exploration assets and mood boards for pitches or client presentations to help determine a project's direction. 

                    • Improve and create graphics for web design and other related projects. 

                    • Responsible for production and delivering appropriate files. 

                    • Collaborate with the strategist and other members of the DBaaS Software Private Limited team. 

                    Essential skills  

                    • 2 years of industry experience 

                    • Adobe Creative Suite, especially Adobe Photoshop, Adobe Illustrator, Corel Draw, Adobe After Effect, Adobe Premier Pro, Adobe XD, Figma, DaVinci Resolve, Wonder share Filmora. 

                    • Passion for design and willingness to update job knowledge by participating in educational training and conference opportunities. 

                    • In order to deliver successful design, you must be focused on strategy and research-based projects. 

                    • Originality, creativity, and a keen visual sense 

                    • Strong computer skills 

                     

                    Location: Onsite / Hybrid

                    Job Type: Full-time / Part-time / Contract

                    Apply Now